As others have mentioned, customer service is terrible. If you purchase something they take the approach of "all sales are final" even if the screw up is on them.
Purchased a hot tub there in September. It arrived in November as promised. The crew that delivered it were very careful of our new deck and placed it exactly as requested on the cement pad. After a week of ownership, we requested a visit to give us some basic care and maintenance instructions. The entire process has been positive. Not a single complaint.
I rented a hot tub for a month. Customer service was awesome the girls there where very helpful and informative . Guys that delivered the tub where very professional . I would recommend them highly.
I would like to thank Mark and his crew for a job well done for the replacement of our pool liner. This pool was over 20 years with ridgenal liner and coping which concerned me whether I could get a replacement coping. Mark made this easy by finding a supplier that New coping would fit the pool. The crew where polite and worked hard to satisfy my needs. Mark was prompt when I needed answers to the condition of the pool and insured me everything would be fine. The timing was on target for Mid May to have this complete.To others that may have pool issues or questions around your pool needs I would recommend you visit Aqua Pools for your needs.
Rude, arrogant and very unprofessional . They hire a bunch of highschool students who don't know what they are doing and then rudely begrudge taking responsibility for damaged goods and improperly installed pools. I highly recommend going elsewhere. There are other pool companies far more deserving of your business that will treat you with the respect you deserve. The entire staff needs a class on business etiquette and how to treat people .Disgusted!
Aqua Pools Patios & Spas is a Canadian Home Goods Store based in Sarnia, Ontario. Aqua Pools Patios & Spas is located at 1792 London Line, Sarnia, ON N7T 7H2, Canada.
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